I'm not having the best experience setting up my Vonage service. At the moment I can make calls but I can't receive calls.
My vonage kit arrived in the post yesterday. I was surprised to open it and find a router rather than the simple switch I was expecting that would just plug into my existing wireless router. I couldn't work out how to connect the new router to my exisiing router and not mess up my home network (2 pcs, 1 xbox and a streamium) so I called Vonage.
They advised me on how to connect my devices and after 40 mins I managed to make my first call. However, it was only later that I realised that I couldn't receive any calls and after another 30 min call to Vonage I still couldn't.
Having two routers on my network has created other problems:
- I can't connect to messenger
- I couldn't connect to my online gaming service (fixed)
- I can't share files between my devices
I think that Vonage's support issues must be huge. Supporting routers isn't easy and can generate a huge amount of support calls that can easily eat up the £9.99 monthly subscription in support costs. If I was running Vonage I would be trying to find a simplier device to support like a switch or a 'dumbed' down router with most of the functionality taken out.
I'll give them another call if I get home early enough tomorrow to see if I can, 3 days later, get the service fully operational.
