Vaja Cases – Great Customer Service

Everton | Feb 03, 2006 | View Comments


After moaning about Vonage earlier today, I wanted to share an example of great customer service. I recently purchased a Vaja case for my Video iPod and I’m very happy with it apart from one very small problem, which is that it is very hard to get my iPod out of the case.

I received the case about a month ago and received an email after about 2 days asking how I was getting on with my purchase. I told Vaja I was very happy apart from problems getting my iPod out of the vase, although I hoped this might get better as the leather aged a bit.

Well, yesterday I got a follow-up email asking whether I was still having problems, and I said things were getting better, although the case was still a bit sticky. Out of the blue today, I got another email:

We´d like to make a new case for you.  We´ll start with it on Monday.

Thank you and please accept our apologies for all the trouble. Have a nice weekend!

Best regards,

Nora Stolzenwald, Customer Service

www.vajacases.com

I didn’t even request a new case! I have to take my hat off to Vaja, and I will always recommend their products to people now. If you are looking for a case for your phone, mp3 player, digital camera, PSP etc then check out Vaja now


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Filed Under: Gaming • MP3 & Video

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About the Author: Everton is based in London and has worked in the internet and mobile space for over ten years now, and before that worked in corporate strategy and consulting. He has a degree in Economics from Cambridge University.He also writes for Windows 7 News, Windows 8 News and One Tip A Day.

  • xanthaned
    Vajacases design = 5 stars; Vajacases customer services = ZERO star. I emailed THREE TIMES asking for color samples - nobody bothered to reply. THREE TIMES!!! They must be doing exceptionally well business-wise to not bother about customer services. It had been a VERY disappointing experience.
  • Craig
    Do not purchase from Vaja. Their cases are overpriced. The customer services are appalling. The leather they use is of inferior quality and scuffs easily. When I emailed to complain, I was accused of scratching the case with a sharp object and that they were not willing to replace my case.

    I repeat: DO NOT PURCHASE FROM VAJA!
  • I guess I got lucky as my agent was brilliant, and my two cases are still going strong 2 years later
  • I guess I got lucky and got a CSR who cared about good service
  • Tim
    I had the opposite relationship with vaja...the promised 1-2 weeks to receive my order was finally 6 and 1/2 weeks before I received my order. Slow to respond to email enquirys also...and the worst issue was I was told several times various stories that all were along the lines of "it will be done on Friday!"
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