Vonage Customer Service Is Awful

Everton | Feb 03, 2006 | Comments 1


I called Vonage to cancel my account last Friday, and was told that someone would get back to me to sort things out.  a week later I still haven't had a call, so I called them again today only to be told that there was a note on my records that I wanted leave and that they would call me as soon as they had cleared their backlog.  The guy on the phone was actually quite rude and almost had a go at me for chasing them up.

I have a sneaky feeling that they will never call me to close my account, so I've just added a fictional credit card as my payment details so that the payment will fail next month.  Lets see if that gets their attention!

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About the Author: Everton is based in London and has worked in the internet and mobile space for over ten years now, and before that worked in corporate strategy and consulting. He has a degree in Economics from Cambridge University, and currently runs the Portal and online operations for one of the largest ISPs in the UK. He also writes for Windows 8 News, Windows 8 News and One Tip A Day.

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  1. Jjoan R Moore says:
    October 9, 2006 at 1:02 am

    How do I reach Vonage customer service? I am disabled, and no one hs contacted me to help me set up this phone. I have paid a month for nothing. I am on Soc. Securiy disability, and cannot afford to have a phone that just sits in a box!

    joan Rebecca Moore

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