Don’t Shop At Pixmania - Awful Customer Service
November 14th, 2006 • Related • Filed Under
I recently ordered a new LCD TV to go in my bedroom from Pixmania. I’d never ordered anything from them before, and they looked like a good bet but I was shocked by the customer service. My TV went ‘missing’ in the post, and despite constant emails from me, my TV was never recovered. What made it worse, was rather than just sending me a replacement while they investigated where my TV had disappeared to, they just kept fobbing me off via email.
In the end after a month they finally offered me a refund, but no compensation or even an apology for my troubles. I definitely won’t be using Pixmania again.
All I can say is I’ve just ordered the same TV from Scan and I know it’ll arrive on time on Friday.
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Comment by Chris on 30 April 2008:
I’ve used Pixmania once and had a good experience with them. The item was very cheap and arrived quickly; however, I didn’t have to send anything back or communicate with them in any way after the initial order (let’s hope the item in question doesn’t go wrong, eh?)
I had a bad experience with Scan - I regular spend £800-900 on new PC parts with them, and the last time I did the motherboard - worth just £60 - was damaged. They firstly refused to help, stating that I must have damaged it, and when I did manage to convince them that I knew what I was doing and wouldn’t have accidently damaged it they just said I hadn’t reported the fault within 48 hours of receiving the goods - even though no problems became apparent until a week later - and weren’t prepared to assist any further. When I suggested that it would be good customer service to offer a replacement of an item that must cost them no more than 5% of the total order value, they didn’t want to know.
It seems that the problems with these companies tend to crop up when things go wrong. I won’t be using Scan anymore (Dabs are just as good), and I’d advise anyone else not to either.
Comment by Ernie on 23 April 2008:
I ordered three external hard drives in February. They took much longer to arrive than the website had promised, and then one of them turned out to be defective. I sent it back to Pixmania’s returns department and they informed me it would be “repaired.” I had requested that it would be replaced. It’s now almost the end of April and I am still waiting for the hard drive to be returned to me. This is just about the worst customer service I’ve ever encountered.
Comment by Brian on 17 April 2008:
I ordered camera and bits - the bits came and then received email camera would be weeks down the line. Chasing up faceless people and then get told if issues then write to managers in France…………. NOT RECOMMENDED…. Find other retailer……..agree that “They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible”
Comment by Brian on 17 April 2008:
I ordered camera and bits - the bits came and then received email camera would be weeks down the line. Chasing up faceless people and then get told if issues then write to managers in France…………. NOT RECOMMENDED…. Find other retailer……..
Comment by John on 16 April 2008:
I ordered a camera saturday evening and waited until monday for the money to sort out on the site and for them to move to the next stage of packing. early monday i received a call to ask for personal details from me so they can sort out the camera. I sent them my bills and a letter head from my work, only for them to say they cannot accept it, and require more, as i wasnt comfortable with this i declined and emailed them to say i will not send any more as they do not require it, al they sent me was again the same email to say the document are not accepted, i emailed again to say i wasnt sending them any, to their reply, the same email.
If that is a good Customer service to not reply to my questions and send the same email to me 3 times, to an already annoyed customer, then im Jesus!
They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible, and i hope they refund my money ASAP.