Don’t Shop At Pixmania - Awful Customer Service
November 14th, 2006 • Related • Filed Under
I recently ordered a new LCD TV to go in my bedroom from Pixmania. I’d never ordered anything from them before, and they looked like a good bet but I was shocked by the customer service. My TV went ‘missing’ in the post, and despite constant emails from me, my TV was never recovered. What made it worse, was rather than just sending me a replacement while they investigated where my TV had disappeared to, they just kept fobbing me off via email.
In the end after a month they finally offered me a refund, but no compensation or even an apology for my troubles. I definitely won’t be using Pixmania again.
All I can say is I’ve just ordered the same TV from Scan and I know it’ll arrive on time on Friday.
Bookmark & Share
Related Posts
- Overclockers UK: Great Customer Service
- Feedlounge (finally) Open For Business
- Vonage Customer Service Is Awful
- Vaja Cases - Great Customer Service
- “How Do I Change Channel On My Monitor?†- 10 Dumb PC Helpline Questions
- How To Get Your Money Back For Nokia N95’s Poor GPS Service
- AOL and Yahoo To Charge To Deliver Email
Comment by Everton on 25 May 2007:
Babs - your best bet is to contact the citizen’s advice bureau who will give you the best advice. You probably should also contact Trading Standards and Which!. Which! are probably a good bet as they probably have a whole dossier on Pixmania, and they are one of the few consumer organistions that can instigate official investigations.
Comment by Babs on 25 May 2007:
I ordered items worth £609 in november 2006 for xmas, item never arrived in 48hrs as promised. After 3 months of delays, I decided to ask for a refund in february but up till now, I still havent got a penny back. on the 4th of may 2007, I got an e-mail from their customer service sating: ‘we are delighted to tell you that a refund to the amount of £609 was transfered directly into your bank account today and you should have it within 3-5 working days. Its been 15 working days since i got that e-mail but, I still havent got my money back. I have sent countless e-mails and made numerous phone calls but still havent got any reply. I do not understand why a company like this still exists! They lie to you constantly and use delay tactics. Customer service is appauling, and they never read your e-mails properly. this looks like a CON to me! Please could someone advice me on how to go about recovering my money back? I live in the UK by the way.
Comment by zepa on 16 April 2007:
Well, I’ve bought several itens from them over the past 3 years, and it always arrived ok. All my friends by from them, and not one have a complaint to do.
I live in Portugal. Maybe the problem is with your national resellers or dispatchers or something.
Best regards,
Zepa
Comment by Andi Anderson on 11 April 2007:
ME TOO! I bought a camerand charger from them. The camera is o.k. but the charger was inernational conection not UK - not as described. Fobbed off on email, not receiving junk email daily.
Comment by Dennis on 26 March 2007:
Had the misfortune to order from PIXMANIA on the 28th.December 2006 sent my £260 STILL waiting for a response from numerous emails, letters to head office and recorded delivery letter to their Fulham store. I have contacted CONSUMER DIRECT and TRADING STANDARDS but after seeing several bullitin boards with complaints going back to 2003 and still being added to, I don’t hold out much hope of seeing my money again.
Comment by Everton on 14 March 2007:
Well, I made the mistake of using them again in January as I couldn’t find the product that I wanted elsewhere. Without going into detail I now have an unopened product at home that I don’t want and they are refusing to give me a refund, even though they messed up royally. They said I’d have to put it on eBay…….
So they are 2/2 with me for awful customer service!
Comment by Vangelis on 14 March 2007:
Well don’t know what happens with you people, but i have to say that i am customer of pixmania the last 3 years, we have buy a lot of things, and we never had problem with this company. For me the support is excellent, and i am very satisfied with there products …
I guess the company do a lot of shippings and has a lot of clients … i believe that they can do mistakes as every company in the world …
Vangelis
Comment by James on 12 January 2007:
That’s a terrible customer service experience. You should checkout 321calllog.com, a new service intended to hold these companies accountable. They also provide a tool that allows people to rate companies.
-James
Comment by Everton Blair on 11 December 2006:
Couldn’t have said it better. I had the same problem trying to unsubscribe - always a bad sign. I just setup a spam rule so it all gets deleted automatically.
Definitely one to avoid
Comment by Twotoes on 11 December 2006:
They are a disgraceful excuse for a company. I am now receiving spam from them daily having made the mistake of purchasing something from them a year or so ago. Their unsubscribe link does nothing. I have tried to send them messages from their site also asking them to unsubscribe me. The first one was returned saying that it had been received by Pixmania France and that they couldn’t find my record. The second one was returned saying that they couldn’t track my order without an order number (there was no order – I just wanted to be unsubscribed). On one occasion I did receive and email from them saying that they had received my unsubscribe request and asking me to give feedback on why I had unsubscribed. The email address that the link sent the feedback to was a false one and bounced straight back. I am guessing that these tactics are deliberate and there is in fact no way of unsubscribing – which I believe is illegal. I have logged into my account and changed my email address to one that I no longer use, and deleted my address – but still I am receiving daily emails from them.
I also have a very bad opinion of their customer service department in regard to purchases – they are almost impossible to contact, rarely respond to emails and when they do they don’t seem to read them properly first.
AVOID THEM AT ALL COSTS.