Don’t Shop At Pixmania - Awful Customer Service
November 14th, 2006 • Related • Filed Under
I recently ordered a new LCD TV to go in my bedroom from Pixmania. I’d never ordered anything from them before, and they looked like a good bet but I was shocked by the customer service. My TV went ‘missing’ in the post, and despite constant emails from me, my TV was never recovered. What made it worse, was rather than just sending me a replacement while they investigated where my TV had disappeared to, they just kept fobbing me off via email.
In the end after a month they finally offered me a refund, but no compensation or even an apology for my troubles. I definitely won’t be using Pixmania again.
All I can say is I’ve just ordered the same TV from Scan and I know it’ll arrive on time on Friday.
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Comment by BEGOOD on 27 November 2007:
Hi everyone,
I just got the most awful experience with that guys. Within three days difference over £400.00 was taken from my business account with the description: PIXMANIA.
I Reported to the Police and Bank obviously and I rang pixmania and do you know what happent next? The guy o the phone told me in a rude manner that they aws going to report me to the Police as fraud. UNBELIEVABLE !!
I SAID: You gonna report me hey? Go on because the company and account owner is my self and didn’t bought anything from yourselves, so … I am prepared to take your company to the courts of law.
Becareful with this people as we don’t know what kind of connection they’ve got.
I think they need to face tribunal and be closed down and pay compensation to everyone affected by their business.
Comment by annoyed on 23 November 2007:
After a recent pain in the ass debaucle with this disreputable shambles of a retailer I have found that for swift action go directly to the CEO of the parent company Fotovista, below are the emails that will hopefully help you recoup your money if you have been unfortunate enough to deal with these useless theives.
a.walker@pixmania.com; ( North European Supervisor)
s.rosenblum@fotovista.com (CEO FOTOVISTA)
s.delsol@pixmania.com
Comment by mikeyc on 19 November 2007:
Cheers- I didnt know they were going to go bust- what great news. Id love to rub their noses in it when it happens. ALthough I hope it happens after I get a refund
Trading difficulties is an understatement!
Does anyone know of an official and active email address to send to? I have one but want to explore other avenues, so to speak.
Comment by germander on 19 November 2007:
Thanks,
yes I got them quite a while ago.
I also got my money back shortly after I reported them to my credit card company and
informed them that Pixmania was about to go bust and has trading difficulties.
You got to fight fire with fire ; but hopefully they will disappear soon.
Comment by mikeyc on 19 November 2007:
I refused to comply with their erroneous and irrelevant security requirements (of providing personally sensitive documents) and asked for a refund. I have been waiting for weeks having made countless phone calls to get a refund and have been denied several promises of this being done within 4 days (as per their policy). If you are like me and live in the UK, I believe the distant selling directive (also relevant in the EU) states that refunds should be made 30 days after cancellation. This means you have 2 options:
1. Ask your bank to make a claim 30 days after the transfer (Barclays will do this).
2. Make a claim via the claims court- at first request a refund in writing or by email if not done so already (recorded) giving them notice of 4 weeks (or the remainder of 4 weeks since you made the cancellation request) and write to the CEO at both the Paris and Fulham addresses. Make more noise by speaking to at least one customer service rep and record a conversation giving them the notice (and state that you are recording the conversation) and email to as many addresses as you know. Dont let them profit from retaining so much customer credit and benefiting from accumulated interest.
Comment by germander on 20 August 2007:
They should not be allowed trading.
Just had a very bad experience. I ordered a freezer, which according to their webpage was in stock.
Nothing heard from them; reminded them about delivery.
They responded that they are out of stock and expecting a delivery on Friday.
Today they emailed, that delivery did not happen and there would be (maybe) another one in 7 days.
Needless to say that their webpage still shows item “in stock”
I then called them to cancel the order.
“We cannot do that over the phone; you must email us”, she said after playing 5 minutes of rubbish music.
I do claim the following: They trick you into ordering; they take your money and invest it as “Day Money”. In the meantime they let you wait and wait and wait….
Until you cancel the order and you get a refund, they have made quite some interest.
Avoid them like the pest.
In contrast, COMET, same item 2 days delivery.
Pixmania should be investigated by the Government for breaking the Standards of Fair Trading !
Comment by unhappy on 14 August 2007:
i recently purchased a surround system from them when i opened the box the display on the control unit was scratched , the aerial didnt stand up straight, there was white grease on the cable leading to the control and finally there was a stain on the subwoofer which suggests to me they had sent me a repaired unit or returned item, oh and they didnt send the mains adaptor plugs as promised on their website. the box was collected today and refund promised between 1 and 5 days. the customer was poor at arranging a collection- not very flexible , didnt take the correct details etc. etc, numerous phone calls so god knows what the phone bill looks like! BOTTOM LINE DONT BUY ANYTHING FROM THEM.
Comment by Cecile on 12 June 2007:
I’ve only had great service from Pixmania ! When a parcel gets lost it’s the same procedure for all companies.
I’m sure you’ll get your money back.
Comment by joe mc on 11 June 2007:
I have also made the mistake of stupidly buying from an online retailer without checking the company first. Had i read the comments befor ordering i am sure i would still have £1200 in my bank, i would not have sent 26 emails and would not have spent £67 on 0800 phone calls to guess who PIXMANIA! I ordered 4 items that were in stock and available for despatch. Alan i also paid extra for the delivery, that doesnt mean squat to pixmania, they are not based in the uk as it may appear, but in france. I have been informed from trading standards that the only thing they can do is highlight the scumbag company for future customers as they have no jurisdiction over a foreign company. They have however discovered that the dixons group now own the majority of the company but they cannot be held accountable either. I have contacted BBC Watchdog and would urge everyone who has a complaint to do the same. Even if it does not aid my cause it may stop other hard working individuals having their bank accounts raped by some french conmen…….
Comment by Alan on 5 June 2007:
Just for the record, I live in Finland (although I am English), and recently ordered a 32 inch LCD from Pixmania.
Have to say the transaction was first class, ordered late Tuesday night, delivered to my home in Finland Friday morning. Able to see and track the transaction all the way. Couldn’t have a better experience.
Only thing, make sure you delete the “club” membership they automatically add to your order before pressing the “buy” button if you don’t want it. Strongly suggest paying the small extra for express delivery as this not only speeds delivery, also enables tracking the goods during delivery. Only cost me 9 euros (£6) extra. (28 instead of 19 euros delivery), well worth it for peace of mind.