Don’t Shop At Pixmania - Awful Customer Service
November 14th, 2006 • Related • Filed Under
I recently ordered a new LCD TV to go in my bedroom from Pixmania. I’d never ordered anything from them before, and they looked like a good bet but I was shocked by the customer service. My TV went ‘missing’ in the post, and despite constant emails from me, my TV was never recovered. What made it worse, was rather than just sending me a replacement while they investigated where my TV had disappeared to, they just kept fobbing me off via email.
In the end after a month they finally offered me a refund, but no compensation or even an apology for my troubles. I definitely won’t be using Pixmania again.
All I can say is I’ve just ordered the same TV from Scan and I know it’ll arrive on time on Friday.
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I ordered a camera saturday evening and waited until monday for the money to sort out on the site and for them to move to the next stage of packing. early monday i received a call to ask for personal details from me so they can sort out the camera. I sent them my bills and a letter head from my work, only for them to say they cannot accept it, and require more, as i wasnt comfortable with this i declined and emailed them to say i will not send any more as they do not require it, al they sent me was again the same email to say the document are not accepted, i emailed again to say i wasnt sending them any, to their reply, the same email.
If that is a good Customer service to not reply to my questions and send the same email to me 3 times, to an already annoyed customer, then im Jesus!
They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible, and i hope they refund my money ASAP.
I ordered camera and bits - the bits came and then received email camera would be weeks down the line. Chasing up faceless people and then get told if issues then write to managers in France…………. NOT RECOMMENDED…. Find other retailer……..
I ordered camera and bits - the bits came and then received email camera would be weeks down the line. Chasing up faceless people and then get told if issues then write to managers in France…………. NOT RECOMMENDED…. Find other retailer……..agree that “They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible”
I ordered three external hard drives in February. They took much longer to arrive than the website had promised, and then one of them turned out to be defective. I sent it back to Pixmania’s returns department and they informed me it would be “repaired.” I had requested that it would be replaced. It’s now almost the end of April and I am still waiting for the hard drive to be returned to me. This is just about the worst customer service I’ve ever encountered.
I’ve used Pixmania once and had a good experience with them. The item was very cheap and arrived quickly; however, I didn’t have to send anything back or communicate with them in any way after the initial order (let’s hope the item in question doesn’t go wrong, eh?)
I had a bad experience with Scan - I regular spend £800-900 on new PC parts with them, and the last time I did the motherboard - worth just £60 - was damaged. They firstly refused to help, stating that I must have damaged it, and when I did manage to convince them that I knew what I was doing and wouldn’t have accidently damaged it they just said I hadn’t reported the fault within 48 hours of receiving the goods - even though no problems became apparent until a week later - and weren’t prepared to assist any further. When I suggested that it would be good customer service to offer a replacement of an item that must cost them no more than 5% of the total order value, they didn’t want to know.
It seems that the problems with these companies tend to crop up when things go wrong. I won’t be using Scan anymore (Dabs are just as good), and I’d advise anyone else not to either.
i have bought two month ago a sony cybershoot from pixmenia.the focus went dead two weeks ago,and then i realized there was no warrenty certificate arrived with the camera. i have sent number of email,which no one answered them,i called them a few times,and for some reason the call was dissconected few times after one minute passed since they answered. finally one call wasnt disconnected, and their representative answered and told me that the certificate isnt needed,and its enought to go to sony with the invoice,and they will fix my camera.i called sony,and as expected they told me that i need the invoice+the certificate in order to get the reapir done. for the last couple of days im trying to contect them again,by emails(no response)by phone(gets disconnected).i have no idea what i can do now
. but pixmenia is the shittiest company i have ever encountered,and even if they have prices that are abit lower then the market,i wouldnt advice anyone to buy anything from them!!!
I bought 3 External drives (1 media drive, 2 others) Back in FEB 2008 the Media drive would not work and after several calls and email a lady told me off the record deal direct with LaCie as it will be quicker and save all replies.
After a month of emails back and forth LaCie confirmed as faulty drive and sent me a code to give to pixmania. again after several calls trying to explain (one of them thought i wanted to buy a new one and just connected me to sales) manages to get a retunes ticket i sent the drive 4 weeks later (and loads of chasing) it came back untouched with a letter all in French. it is now JULY and still not resolved …. STAY AWAY. customer service pot luck if you get one that can understand English or they will not put you through to manager totally useless
I ordered a new ATI hd 4870 graphics card from them because it clearly stated “In Stock” on their site. As soon as the money cleared from my account they mailed me to say I’d have to wait while new stock arrived.
The thing is the site was still stating the the Card was in stock. It still is yet I’m still waiting.
They are liars and its not fair on other sites who tell you straight.
Avoid.
Pixmania are a really awful company, my heart is broken trying to get justice from them. I urge u to avoid them. I returned my camera 3 times with the same problem and it still isn’t working, . Before sending it back the 3rd time I rang ahead and was promised a new camera as it hadn’t been fixed twice already. BUT now they’re refusing to fix it even though it’s within warranty and I have honestly done nothing irregular to it, (this next bit might even be considered funny) they’re actually demanding eu.12 to give it back, I have to pay to get my own unfixed property back, PLUS the postage! My other 2 options are either to pay eu.172 to have it fixed (they failed to do this twice before already!), or my camera will be “destroyed”. No company has ever made me feel so shafted, abused, frustrated, annoyed, ripped-off. They won’t call, email you back etc. etc. ad infinitum, I’ve wasted over 70 euro sending my (Olympus, AVOID also) camera back by post thrice then calling from abroad, wate of time, plus I’ve been without any camera while the whole thing drags on uuuuuuuuurgh, my heart is broken
please do not waste your time trying to build pixmania a bag reputation. all of you are exceptions, after the warehouse is dispaching 10.000 parcels daily. pixmania is not the only one responsible for these cases. the transporters usually don’t do their job properly and customers only blame the company. Â