Comments on: Don’t Shop At Pixmania – Awful Customer Service

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By: Janet Beresford

Janet Beresford — Wed, 18 Feb 2009 16:43:29 +0000

Pixmania’s After Sales Service is Non exsistent. Over 5 weeks ago I ordered a Leather Case for my Mobile Phone, IN STOCK according to the website. I have asked to cancel my order and have a refund, each time I get a standard reply contact Mobilostore the Company apparently suppling it. My Credit Card statement shows money went to FotoVista the parent Company of Pixmania. No reply from FotoVista or Mobilostore.
I have emailed DSG the Company who owns them and Curry’s. still no reply. I am now going to open a dispute with Paypal.

By: Sean

Sean — Thu, 29 Jan 2009 21:51:47 +0000

Please see my comment below. “We strive to provide the highest level of customer satisfaction possible.” Pretty sure this is a lie.

By: Sean

Sean — Thu, 29 Jan 2009 21:45:51 +0000

“Team Pixmania” are more than uselss. They terms and conditions breach UK and European Law. I ordered a camara and extras in September 2008 and the good have never been delievered to me. It seems they delivered it to some random person who signed “Paul” (my name is not Paul btw). I provided a copy of my signature (which unsuprisingly was nothing whatsoever like “Paul”) over 3 months ago and yet I am still waiting for a refund…… Pixmania are coming up with pathetic excuses. E.g. If you were to order goods from them and the courier company deliver it to someone other than you it is apparently not Pixmania’s problem! i.e. they will breach a term of the contract (non-performance) and still think it’s ok to take your money. Do not order from Pixmania.

By: George

George — Fri, 23 Jan 2009 17:47:54 +0000

Team Pixmania ?
You must be the most incompetent “Team” there is.
You do take customers money; invest it and do not deliver the goods. Just before legal action is taken against you, a refund is on the way.
Let us hope and pray that you go bust this year, you have certainly deserved it.

By: Milo

Milo — Fri, 23 Jan 2009 16:52:11 +0000

@Pixmania… what a load of rubbish

By: Pixmania

Pixmania — Fri, 28 Nov 2008 16:18:14 +0000

Dear Customers.
We appreciate any feedback you may have regarding your experience with Pixmania.
We strive to provide the highest level of customer satisfaction possible.
If you would like to contact us directly regarding your order or a future order please do not hesitate to contact us by e-mail at mediator_uk@pixmania.com.
We would be happy to answer any queries you may have.
Best Regards.
Team Pixmania.

By: Michael

Michael — Mon, 27 Oct 2008 14:53:57 +0000

I wouldnt shop at Pixmania again, keyboard came in french the first time, a pc monitor claimed in stock with 3 – 4 day delivery is still not here after seven days and no expected delivery date. Apalling after sales, Do not buy from these guys.

By: Pirolito

Pirolito — Fri, 17 Oct 2008 14:15:06 +0000

STAY AWAY FROM PIXMANIA.

I placed an oder for a Canon EOS1000D DSLR camera which the was advertised price on Amazon was £158.00 (although the seller was PixMania) when I knew that the DSLR goes for in excess of £360.00.

I paid and the order got processed only to receive an email from PixMania the following day stating they were out of stock. LIES!!!!. I then went into their website and placed an order for the same camera @£380.00 and surprise surprise they had loads of stock.
They are not willing to honour the deal. Shame on you Pix Mania.

By: Everton

Everton — Fri, 11 Jul 2008 15:51:25 +0000

If anyone hasn’t realised yet, ‘Olivia’ and ‘gicu’ are the same person who forgot to change PCs so the same IP address popped up. What’s of particular interest is the domain is http://atreides.businessrelations.ro/ – I wonder if Pixmania are trying to address all the bad feedback they are getting on the web?

By: Chorltonwheelie

Chorltonwheelie — Fri, 11 Jul 2008 15:30:09 +0000

Ahhh, the odious company lackeys have turned up.
This company are liars, the OFT are looking into there false advertising (always in stock? yeah right. they’ll tell you it is until they’ve got your money).
Now may I suggest you hop of and study a little English grammar rather than translating “cheese eating surrender monkey” through Babelfish and posting the result here.

By: gicu

gicu — Fri, 11 Jul 2008 15:08:57 +0000

hey there u dumb asses. I can understand your complains…then why the f…don`t u move your fat behinds and go to the stores and by the damn thing. I heard of people ordering a cooker, fridge or a memory card online and then complaining what will they do if it becomes faulty (they have to sent it back to be repaired) and what will they do without a cooker when it becomes faulty. well how lazy can u be or how stupid to order something like this online and then complain that the express shipping fee for a 1 giga memory card is higher than the actual card price.

By: Mike

Mike — Fri, 11 Jul 2008 15:00:48 +0000

I am wondering whether Olivia has any ties or is a worker at Pixmania given her knowledge of the number of parcels etc. If not apologies but I wholeheartedly disagree that Pixmania does not deserve a bad or “bag” reputation as she puts it.
Customers that have been maltreated like myself beg to differ. How many exceptions like us should there be before acceptable? There should in fact be none and from this and many other review sites there are many, possibly hundreds of complaints no doubt many people are unaware of how to post a complaint.
The nature of the problems posted are not about one off failures, but they in stead reveal systematic flaws in the Pixmania’s business processes and customer service which is almost non-existent. It is nearly impossible to get hold of a customer service operator, emails/conversations are seldom replied to, products are defective and out-of-stock beyond what is acceptable and worst of all payments are accepted before orders are processed. Pixmania do not operate morally and in my opinion push the boundaries of what is a legitimate operation. People including myself can accept that other partner companies/companies in Pixmania’s supply chain may be responsible for failures from time to time. However, the complaints that are on these sites mostly involve the way in which Pixmania treats customers poorly when things go wrong. My experience was that this company is one if not the worst I have ever had to deal with and I still feel this way nearly 7 months on…

By: olivia

olivia — Fri, 11 Jul 2008 14:32:52 +0000

please do not waste your time trying to build pixmania a bag reputation. all of you are exceptions, after the warehouse is dispaching 10.000 parcels daily. pixmania is not the only one responsible for these cases. the transporters usually don’t do their job properly and customers only blame the company.

By: Dermot Hall

Dermot Hall — Wed, 09 Jul 2008 05:46:51 +0000

Pixmania are a really awful company, my heart is broken trying to get justice from them. I urge u to avoid them. I returned my camera 3 times with the same problem and it still isn’t working, . Before sending it back the 3rd time I rang ahead and was promised a new camera as it hadn’t been fixed twice already. BUT now they’re refusing to fix it even though it’s within warranty and I have honestly done nothing irregular to it, (this next bit might even be considered funny) they’re actually demanding eu.12 to give it back, I have to pay to get my own unfixed property back, PLUS the postage! My other 2 options are either to pay eu.172 to have it fixed (they failed to do this twice before already!), or my camera will be “destroyed”. No company has ever made me feel so shafted, abused, frustrated, annoyed, ripped-off. They won’t call, email you back etc. etc. ad infinitum, I’ve wasted over 70 euro sending my (Olympus, AVOID also) camera back by post thrice then calling from abroad, wate of time, plus I’ve been without any camera while the whole thing drags on uuuuuuuuurgh, my heart is broken

By: ChorltonWheelie

ChorltonWheelie — Tue, 08 Jul 2008 11:41:52 +0000

I ordered a new ATI hd 4870 graphics card from them because it clearly stated “In Stock” on their site. As soon as the money cleared from my account they mailed me to say I’d have to wait while new stock arrived.
The thing is the site was still stating the the Card was in stock. It still is yet I’m still waiting.
They are liars and its not fair on other sites who tell you straight.
Avoid.

By: Ilker

Ilker — Fri, 04 Jul 2008 15:53:28 +0000

I bought 3 External drives (1 media drive, 2 others) Back in FEB 2008 the Media drive would not work and after several calls and email a lady told me off the record deal direct with LaCie as it will be quicker and save all replies.
After a month of emails back and forth LaCie confirmed as faulty drive and sent me a code to give to pixmania. again after several calls trying to explain (one of them thought i wanted to buy a new one and just connected me to sales) manages to get a retunes ticket i sent the drive 4 weeks later (and loads of chasing) it came back untouched with a letter all in French. it is now JULY and still not resolved …. STAY AWAY. customer service pot luck if you get one that can understand English or they will not put you through to manager totally useless

By: adam

adam — Sat, 31 May 2008 11:23:31 +0000

i have bought two month ago a sony cybershoot from pixmenia.the focus went dead two weeks ago,and then i realized there was no warrenty certificate arrived with the camera. i have sent number of email,which no one answered them,i called them a few times,and for some reason the call was dissconected few times after one minute passed since they answered. finally one call wasnt disconnected, and their representative answered and told me that the certificate isnt needed,and its enought to go to sony with the invoice,and they will fix my camera.i called sony,and as expected they told me that i need the invoice+the certificate in order to get the reapir done. for the last couple of days im trying to contect them again,by emails(no response)by phone(gets disconnected).i have no idea what i can do now :( . but pixmenia is the shittiest company i have ever encountered,and even if they have prices that are abit lower then the market,i wouldnt advice anyone to buy anything from them!!!

By: Chris

Chris — Wed, 30 Apr 2008 12:37:32 +0000

I’ve used Pixmania once and had a good experience with them. The item was very cheap and arrived quickly; however, I didn’t have to send anything back or communicate with them in any way after the initial order (let’s hope the item in question doesn’t go wrong, eh?)

I had a bad experience with Scan – I regular spend Â£800-900 on new PC parts with them, and the last time I did the motherboard – worth just Â£60 – was damaged. They firstly refused to help, stating that I must have damaged it, and when I did manage to convince them that I knew what I was doing and wouldn’t have accidently damaged it they just said I hadn’t reported the fault within 48 hours of receiving the goods – even though no problems became apparent until a week later – and weren’t prepared to assist any further. When I suggested that it would be good customer service to offer a replacement of an item that must cost them no more than 5% of the total order value, they didn’t want to know.

It seems that the problems with these companies tend to crop up when things go wrong. I won’t be using Scan anymore (Dabs are just as good), and I’d advise anyone else not to either.

By: Ernie

Ernie — Wed, 23 Apr 2008 19:11:16 +0000

I ordered three external hard drives in February. They took much longer to arrive than the website had promised, and then one of them turned out to be defective. I sent it back to Pixmania’s returns department and they informed me it would be “repaired.” I had requested that it would be replaced. It’s now almost the end of April and I am still waiting for the hard drive to be returned to me. This is just about the worst customer service I’ve ever encountered.

By: Brian

Brian — Thu, 17 Apr 2008 08:27:55 +0000

I ordered camera and bits – the bits came and then received email camera would be weeks down the line. Chasing up faceless people and then get told if issues then write to managers in France…………. NOT RECOMMENDED…. Find other retailer……..agree that “They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible”

By: Brian

Brian — Thu, 17 Apr 2008 08:26:24 +0000

By: John

John — Wed, 16 Apr 2008 12:28:17 +0000

I ordered a camera saturday evening and waited until monday for the money to sort out on the site and for them to move to the next stage of packing. early monday i received a call to ask for personal details from me so they can sort out the camera. I sent them my bills and a letter head from my work, only for them to say they cannot accept it, and require more, as i wasnt comfortable with this i declined and emailed them to say i will not send any more as they do not require it, al they sent me was again the same email to say the document are not accepted, i emailed again to say i wasnt sending them any, to their reply, the same email.
If that is a good Customer service to not reply to my questions and send the same email to me 3 times, to an already annoyed customer, then im Jesus!
They are a ridiculous company, and have not had any other problems from other shopping sites. So i will not recommend them to anyone, Pixmania are terrible, and i hope they refund my money ASAP.

By: Overclockers UK: Great Customer Service | Connected Internet

Overclockers UK: Great Customer Service | Connected Internet — Tue, 15 Apr 2008 13:22:17 +0000

[...] when I write a post about an online store e.g. Pixmania, it’s to warn readers not to shop there.Â However, after my most recent experience with [...]

By: Genna

Genna — Thu, 28 Feb 2008 16:28:03 +0000

I purchased a laptop from them over 3 weeks ago. I was already unsure about the site as the description of the product was not correct. This should have sent alarm bells but as it was Â£40 cheaper than anywhere else I went with them. After paying Â£20 for 24 hour delivery the next day I found an email asking for a copy of personal documents (passport and utility bill) I was not happy with sending these and cancelled the order. After 3 WEEKS and lots of phone calls urgently asking for the refund (as a student Â£450 is a lot to wait for!) I STILL have not received the refund…and after reading the above posts am now starting to worry. They do not read emails properly and their replies are totally far of the mark of what I originally emailed them about..not even a hint of an apology.
Hoping the money comes through, although im sickened now I have read this post!

By: Dan

Dan — Thu, 28 Feb 2008 15:14:07 +0000

Yep, they are terrible!! Do not use them!! I’ve returned a product with recorded mail. They received it according to Royal Mail. Now Pixmania can’t find my package.

Give me back my expensive mouse, you b****ds!!!! :P

By: Lee

Lee — Sat, 16 Feb 2008 22:54:06 +0000

PLS CAN I JOIN YOUR ‘OH MY GOD I GOT STUFFED BY PIXMANIA’ GROUP

I ordered a tumble dryer over a month ago which was shown as in stock and delivery time of 5 days. I phoned up after a week and was told that the order had been lost in the system, although it had managed to debit my account!!

two weeks passed and i eventually came to me senses and asked for a refund……………….

the fun now commences on trying to get my money back.

this company is scum, and i wonder if the good reports on this site are employees of said scum!!! (sorry if you are not)

By: Dennis

Dennis — Sat, 16 Feb 2008 11:06:56 +0000

Wait till YOU do!
Then you’ll be posting on here.(I too used them for several years without problems)
But don’t say that you were not warned!

By: Simeon

Simeon — Fri, 15 Feb 2008 21:32:45 +0000

I have bought a satnav fron Pixmania last year October.Returned it after a few days(everything complaying with their terms and conditions)today is 16/02/2008 and still have not received any refund although I spoken over ten times with their ,,customer service”-wrongly called.Every time only empty promises(Sir you will receive your refund in a few days.

By: jimbob

jimbob — Fri, 15 Feb 2008 20:29:41 +0000

Are you all on about a different pixmania to the on i know because me, my family and friends have been using this company for several years and never had a problem with there customer service and all my orders have been on time and undamaged i must say it is one of the best online shops i have ever used and to those saying the company is based in france i think you will find they have a shop in london

By: DM

DM — Tue, 12 Feb 2008 12:33:40 +0000

Absolutely, Pixmania is an incredibly shoddy site with terrible customer service. I ordered a TV from them got all sorts of confirmation emails and everything looked fine until the following day when they said ‘your order has been cancelled because:.’ Most helpful.

After calling them I managed to ascertain my order had been cancelled because the item was out of stock (despite what the website said, they actually told me they were unable to update the stock status!!!). This hasn’t stopped them taking over Â£1200 of my money.
It’s now been a week and they are unable to tell me why it’s taken so long to refund or when they expect the money to be refunded.

Never buy from this company.

By: Jay

Jay — Sun, 10 Feb 2008 23:29:54 +0000

I’m yet another person who wishes they’d come across this before ordering…

I ordered a TV in December, and I’m still waiting on it. They put a stock request in on the 14th of January, numerous phone calls and repeated requests later, I finally got an e-mail over the weekend telling me the TV is out of stock, even though since the 14th of Jan, the TV has shown being in stock on their website!!! They’re a disgraceful company, and their staff are absolute idiots…

They’ve said I can cancel the TV, but I put a deposit down on it, so God knows how long it’s going to take to get that back, based on comments here.

I’ll be telling everyone I know to avoid them – bunch of pricks.

By: Graham

Graham — Fri, 08 Feb 2008 11:48:49 +0000

O dear. I wish I’d read this before ordering a TV from them. I placed the order after confirming it was in stock by phone. It is supposedly on 5 day delivery, but when I now check with oder tracking on the internet they say it is “temporarily out of stock”. It still shows being as in stock on their adverts. Disgraceful. There should be some recourse. The Office of Fair Trading perhaps??

I did buy a camera from them with no problem a few years back. At this time they were only based in France.

By: Vanessa

Vanessa — Wed, 06 Feb 2008 13:40:18 +0000

I am sorry to hear your bad experience with Pixmania… no worries… all of us passed through similar experience…

We had similar issues, a refund of Â£475 which we never received. Basically, do not wait any longer as there is no need to wait. If you have not received the money it is because the money has been wrongly credited into another account.

We asked advice to Trading Standards, the European Consumer Centre and The Banking Association to trace “our” money. No success, so I definitely advice you to go directly through the small claims court.

After 6 months of fighting and no success, and as soon as we advice them that we have issued a court summons… guess what? they credited our account + gave us Â£100 compensation.
This is my e-mail if you need further information.
vanessa_a_g@hotmail.com
Pixmania does not deserve to be in the business!!!

By: Gutted

Gutted — Wed, 06 Feb 2008 12:14:59 +0000

I really wish I’d seen this site before buying from them. I made the mistake of buying a TV, this arrived minus instructions but complete with a empty crisp packet. Was told by the Tech people that I’d purchased a ex-display model and that I’d paid Â£76 less than the unit had been advertised and charged at. I asked them to come and collect it and that took ages, they asked for a serial number and guess what, there wasn’t one !!! Something totally dodgy. I was told that I would have my refund 4 working days after they took delivery of the unit back. 18 days later and some 8 phone calls later I’m still waiting for my refund. Some of the staff appear sympathetic but some are really quite rude. Does anyone know how I’ll get my money back?

By: Mark Eames

Mark Eames — Tue, 05 Feb 2008 21:08:38 +0000

Thanks for that i thought it was just me. I am still waiting for them to repair a camera i gave to my 7 year old son for christmas which was faulty on delivery but which i didn’t return within 14 days.It has taken 5 calls and one extremely snotty e-mail to get an automated reply saying be patient. Rotten experience and service.

By: hendrix

hendrix — Fri, 01 Feb 2008 12:25:58 +0000

I bought some computer speakers from these guys. they stopped working after three weeks. They refused to accept a return without original packing and manuals. Do not buy from them they contravene the slae of goods act and also the distance selling regulations

By: //addict

//addict — Thu, 31 Jan 2008 22:35:40 +0000

Yup, I too have suffered at the hand of Pixmania. But I keep going back because their prices are so competitive! Especially for things like memory cards and computer upgrades…

By: Bunjy

Bunjy — Thu, 06 Dec 2007 21:26:12 +0000

I recently purchased a Pentax camera, delivery no problem but it was supplied with a French language manual which is useless.I e-mailed them about an English language version but they didn’t want to know.

Never again.

By: DAN the MAN

DAN the MAN — Mon, 03 Dec 2007 01:53:20 +0000

Oh god looks like I’m just as much a mug as all you lot, bought a dvd player for my sister when it arrived it had european connection broken adapter and more importantly broken scart connection, this thing was supposed to be new and a gift, anyway returned it after lots of hassle getting a coupon, still awaiting replacement no email conformation avoid like the plague although if you are reading this I bet you’ve been bitten already bas#ards!!!!

By: mikeyc

mikeyc — Fri, 30 Nov 2007 10:33:46 +0000

I beg to differ, perhaps you may want to observe the press regarding their huge liability ‘problem’ involving fraud within their warehouses. If that is what you call isolated, then you have your head a little burried in the sand.
If you are lucky enough to have had your order delivered correctly then I am only too happy for you. But, for the worrying number of people involved in situations alike involving poor aftercare, huge delays in receiving refunds from faulty/incorrect goods and extremely poor after care I would say the problem is a little more far reaching and deep-rooted than you care to acknowledge. Pixmania have an extremely poor business model that is primarily sales-driven and takes no regard for customers – you only have to look at several review sites and take account of their recent trading difficulties, to observe what is going on.

By: RoyB

RoyB — Thu, 29 Nov 2007 02:04:05 +0000

You can only comment as you find but my experience with Pixmania has been excellent. The goods I recently ordered were delivered in less than 48 hours and I was able to track the progress of the goods all the way from Paris to my home in the UK. My only niggle was that they tried to add some extra services to my bill which I had not ordered – it was a bit fiddly to remove them but that was all. Perhaps the problems are isolated rather than endemic?

By: DrAdell07

DrAdell07 — Tue, 27 Nov 2007 22:54:58 +0000

I am still waiting for a refund which I suppose to have received in June 2007. After e-mails, international call, etcâ€¦ Still waiting for the money!!!
They said they sent the money but we have never receivedâ€¦
Trading Standards has investigated the case and although we have proven that Pixmania has never made the refund, Pixmania hasnâ€™t done anything to solve it. Trading Standards are not a legal advice organisation, hence they cannot give you legal advice, they can only try to help you in a friendly manner. USELESS with Pixmania.
We are issuing them a court summons. We are aware they have been already taken few times to court and lost. We will claim the refund money + interest + administrative cost (calls, time wasted with them)
I think everyone should do the same, as it is the only way to fight back with shameless company.
I can give details if required. Do not let them take your money!!!!

By: BEGOOD

BEGOOD — Tue, 27 Nov 2007 20:22:11 +0000

Hi everyone,
I just got the most awful experience with that guys. Within three days difference over Â£400.00 was taken from my business account with the description: PIXMANIA.
I Reported to the Police and Bank obviously and I rang pixmania and do you know what happent next? The guy o the phone told me in a rude manner that they aws going to report me to the Police as fraud. UNBELIEVABLE !!
I SAID: You gonna report me hey? Go on because the company and account owner is my self and didn’t bought anything from yourselves, so … I am prepared to take your company to the courts of law.
Becareful with this people as we don’t know what kind of connection they’ve got.
I think they need to face tribunal and be closed down and pay compensation to everyone affected by their business.

By: annoyed

annoyed — Fri, 23 Nov 2007 13:22:34 +0000

After a recent pain in the ass debaucle with this disreputable shambles of a retailer I have found that for swift action go directly to the CEO of the parent company Fotovista, below are the emails that will hopefully help you recoup your money if you have been unfortunate enough to deal with these useless theives.

a.walker@pixmania.com; ( North European Supervisor)

s.rosenblum@fotovista.com (CEO FOTOVISTA)

s.delsol@pixmania.com

By: mikeyc

mikeyc — Mon, 19 Nov 2007 19:16:36 +0000

Cheers- I didnt know they were going to go bust- what great news. Id love to rub their noses in it when it happens. ALthough I hope it happens after I get a refund :-)
Trading difficulties is an understatement!

Does anyone know of an official and active email address to send to? I have one but want to explore other avenues, so to speak.

By: germander

germander — Mon, 19 Nov 2007 18:51:26 +0000

Thanks,
yes I got them quite a while ago.
I also got my money back shortly after I reported them to my credit card company and
informed them that Pixmania was about to go bust and has trading difficulties.
You got to fight fire with fire ; but hopefully they will disappear soon.

By: mikeyc

mikeyc — Mon, 19 Nov 2007 18:25:57 +0000

I refused to comply with their erroneous and irrelevant security requirements (of providing personally sensitive documents) and asked for a refund. I have been waiting for weeks having made countless phone calls to get a refund and have been denied several promises of this being done within 4 days (as per their policy). If you are like me and live in the UK, I believe the distant selling directive (also relevant in the EU) states that refunds should be made 30 days after cancellation. This means you have 2 options:

1. Ask your bank to make a claim 30 days after the transfer (Barclays will do this).
2. Make a claim via the claims court- at first request a refund in writing or by email if not done so already (recorded) giving them notice of 4 weeks (or the remainder of 4 weeks since you made the cancellation request) and write to the CEO at both the Paris and Fulham addresses. Make more noise by speaking to at least one customer service rep and record a conversation giving them the notice (and state that you are recording the conversation) and email to as many addresses as you know. Dont let them profit from retaining so much customer credit and benefiting from accumulated interest.

By: germander

germander — Mon, 20 Aug 2007 18:46:36 +0000

They should not be allowed trading.
Just had a very bad experience. I ordered a freezer, which according to their webpage was in stock.
Nothing heard from them; reminded them about delivery.
They responded that they are out of stock and expecting a delivery on Friday.
Today they emailed, that delivery did not happen and there would be (maybe) another one in 7 days.
Needless to say that their webpage still shows item “in stock”
I then called them to cancel the order.
“We cannot do that over the phone; you must email us”, she said after playing 5 minutes of rubbish music.
I do claim the following: They trick you into ordering; they take your money and invest it as “Day Money”. In the meantime they let you wait and wait and wait….
Until you cancel the order and you get a refund, they have made quite some interest.
Avoid them like the pest.
In contrast, COMET, same item 2 days delivery.
Pixmania should be investigated by the Government for breaking the Standards of Fair Trading !

By: unhappy

unhappy — Tue, 14 Aug 2007 21:25:50 +0000

i recently purchased a surround system from them when i opened the box the display on the control unit was scratched , the aerial didnt stand up straight, there was white grease on the cable leading to the control and finally there was a stain on the subwoofer which suggests to me they had sent me a repaired unit or returned item, oh and they didnt send the mains adaptor plugs as promised on their website. the box was collected today and refund promised between 1 and 5 days. the customer was poor at arranging a collection- not very flexible , didnt take the correct details etc. etc, numerous phone calls so god knows what the phone bill looks like! BOTTOM LINE DONT BUY ANYTHING FROM THEM.