Comments on: Virgin Media Introduce Speed Caps

By: nonournescobe

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By: Cameron

Cameron — Tue, 26 May 2009 20:36:30 +0000

Hi, i am with Virgin media and my net is super slow… if i coudld get hold or branson i would puch him then let everyone elce punch him, then put him infront or a PC with dialup running… see how he likes it…

By: Cameron

Cameron — Tue, 26 May 2009 20:36:00 +0000

By: Ali

Ali — Sat, 25 Apr 2009 00:21:09 +0000

Hello all users. The capping system virgin media using is bullshit and really annoying. i am even thinking of leaving virgin media coz they advertise a lot about unlimited download and better speed and probably they get customers because of this promise they make but you are paying for 10meg speed and they limit it to 2meg . once there capping system get you after that no matter what you download or don’t they will still limit your speed.

By: Ali

Ali — Sat, 25 Apr 2009 00:21:00 +0000

By: Peter

Peter — Thu, 25 Dec 2008 20:39:30 +0000

hello all users. I dont like how virgin media have capped the internet for people like us who use it more than the average person. For example i download tv shows legit, i cannot download during the day as its a 2 gigabyte limit then i will be capped during the evening and even if i download during the evening i will be capped again for downloading more than 1 gigabyte. i cannot win!
   Im on a 10 megabit connection which i get around 1.2 megabytes per second out my connection, even with my speed i can limit my self for 15 minutes during the evening. I limit my self every single night and this may be just from watching damn youtube videos!! im pig sick of these limitations.
   Any one like me will know the troubles we go through… Furthermore im a gameing fanatic and i even limit my self playing my humble xbox online!.
   Finally Virgin media have even started stopping me from going on the websites i download tv shows from so i have to proxy the web address (they only block for a day at max).

By: Peter

Peter — Thu, 25 Dec 2008 20:39:00 +0000

By: Danmanc

Danmanc — Mon, 03 Nov 2008 17:40:09 +0000

utter fuking bullshit!

trying to download anything which is ment to be done in a day or 2 takes a week at a time. they are fukin perfetic if u ask me, if we didnt download anything they wouldnt even get any money from there larger packages. because there wouldnt be any use for them

By: Danmanc

Danmanc — Mon, 03 Nov 2008 17:40:00 +0000

utter fuking bullshit!

By: Tia

Tia — Mon, 03 Nov 2008 05:16:01 +0000

I have been capped for more than two days now. their cappings have gone from 4 hours to 8 hours then to 10 hours and then to 14 hours and now 20-22 hours a day. My Broadband is 10MB and capped to as low as 312kms and I’ve written to them for ages and each time they flop me off by saying WE HAVE A CAPPING MACHINE to monitor.AS THOUGH IM LYING. I don’t even do video streaming or downloads anymore for weeks just to keep an eye on the capping and it stills happen. And it’s getting worse and worse. AS SLOW AS DIAL UP. I told them I’m going to citizen advice but I think they have all their small prints and paperwork right. If not they won’t have been so daring. I WILL TELL EVERYONE about Virgin media broadband though. HELL

By: Tia

Tia — Mon, 03 Nov 2008 05:16:00 +0000

By: Andy1911

Andy1911 — Sun, 26 Oct 2008 22:21:13 +0000

I am just of the phone with virgin media and the guy told me that everyone has there speed cut by half between 4pm and 9pm i was like OK fair enough so why is my speed still showing as having a 75% cut and its after 10pm he is like erm i don’t know, moron
so basically the will still charge us full price but only give you half what you are paying for no matter if you download or not.

By: Andy1911

Andy1911 — Sun, 26 Oct 2008 22:21:00 +0000

By: MAH

MAH — Fri, 24 Oct 2008 18:01:56 +0000

I do all of my downloading through the night, never between 4pm and 12am and I am currently throttled back to 56k yes thats right my upto 8meg unlimited download adsl is now at dial up speed and it works like clockwork at 4pm on the dot every day I am now throttled back, f@ck%n awful company, useless call centres at extortionate prices, Branson should be ashamed of himself. goodbye virgin media hello O2

By: MAH

MAH — Fri, 24 Oct 2008 18:01:00 +0000

By: Me

Me — Sat, 13 Sep 2008 06:46:19 +0000

Right, I thought exactly the same as the previous responders but after contacting VirginMedia 3 times on the same day, I found someone who could explain and show me the errors in my judgement. I was running on Vista 64bit, my browser was FireFox v3; VirginMedia only support IE, I had AVG scanning everything in the background including downloads. AVG didn’t kick in straight away on the downloads and impacted on everything, including 3 different broadband test. After stopping AVG and running both IE and Firefox; still slower than IE at general browsing, my downloads were hitting the max download speed. So before you all rush off and start complaining, like I did, check that your Anti-Virus and Internet Security settings in your software and make sure for just surfing that you’re using IE and not Firefox; although I prefer to use FIrefox, and see the difference.

By: Me

Me — Sat, 13 Sep 2008 06:46:00 +0000

By: Tia

Tia — Wed, 10 Sep 2008 12:56:39 +0000

They lied about the capping. I was downloading at 1am yesterday and now I am cappe to 2mb. And its only 1pm now. Not even in peak hours. SHIT!

By: Tia

Tia — Wed, 10 Sep 2008 12:56:00 +0000

They lied about the capping. I was downloading at 1am yesterday and now I am cappe to 2mb. And its only 1pm now. Not even in peak hours. SHIT!

By: giedrius

giedrius — Wed, 16 Jul 2008 21:13:45 +0000

i have virginmedia internet my speed internet is 10mb next day my speed 2,5mb why

By: giedrius

giedrius — Wed, 16 Jul 2008 21:13:00 +0000

i have virginmedia internet my speed internet is 10mb next day my speed 2,5mb why

By: shinobi

shinobi — Tue, 08 Jul 2008 19:31:59 +0000

oh i dnt even download 350MB for days and still in peak time i cant evn search on ebay in gud time or check facebook without leaving pc for few min.shame and i have another 6months to go
cant wait going on o2 next

By: shinobi

shinobi — Tue, 08 Jul 2008 19:31:00 +0000

By: xXx

xXx — Tue, 10 Jun 2008 22:09:32 +0000

guess we cant watch steaming tv… even legit stuff lyk channel4… this is messed up…x

By: xXx

xXx — Tue, 10 Jun 2008 22:09:00 +0000

guess we cant watch steaming tv… even legit stuff lyk channel4… this is messed up…x

By: AV

AV — Tue, 10 Jun 2008 22:06:29 +0000

i’m capped every day to 1mb… phone technical support (f**kin million pounds a minute) and they didnt no s**t.

By: AV

AV — Tue, 10 Jun 2008 22:06:00 +0000

i’m capped every day to 1mb… phone technical support (f**kin million pounds a minute) and they didnt no s**t.

By: Dissatisfied

Dissatisfied — Thu, 29 May 2008 11:10:57 +0000

I am really p*ssed off with Virgin Media now – first Branson & Murdoch have a fall out & I as a customer lose out on my TV viewing choice (they stated that most were happy – NOT – I read the feedback on their website) – now they are restricting my download speed & I am expected to sit back & take it. (why not upgrade their systems to cope?) If my download speed is being halved I expect bill to be halved too! – If I had a BT line to my house I would cancel my agreement with them immediately -I think they are in breech of contract in both of these aspects.

By: Dissatisfied

Dissatisfied — Thu, 29 May 2008 11:10:00 +0000

By: Lee Abrahams

Lee Abrahams — Wed, 28 May 2008 19:25:14 +0000

Im glad to know im not alone. I pay for a rapidshare account as i download films etc and like to get high speeds. I would not condier myself that much of a high user i may download 1 or 2GB every other day but i certainly don’t download that everyday. When i spoke to virgin they didnt seem to care….it took 4 calls to have them explain that they are capping my speed. I was outraged i pay for 10MB and for a self employed 16 year old it is alot of money.

It seems that if you download alot you are punished and have your speed reduced. Yet people who use there computers for internet shopping and dont download and to be honest would not notice a drop in speed are rewarded.

Is this speed capping a new thing Virgin have introduced as i have been a member since they were ntl under the 2MB contract. I recently upgraded to the 10MB (formally the 4MB service) and during my time on the 2MB did not notice any drop in connection speed. I have been a member to ntl for 6 years orginally under 4Mb i then downgraded to 2MB for 6 months (cash shortage) but have not returned to the 10MB. Yet if at peak times when i want to download i am getting 2MBs what is the point. I will either be at sixthfrom or working and go on my computer in the evening to recive a 2Mb service.

If this is not sorted i will be sure to chane ISP.

By: Lee Abrahams

Lee Abrahams — Wed, 28 May 2008 19:25:00 +0000

If this is not sorted i will be sure to chane ISP.

By: patrick john

patrick john — Sun, 25 May 2008 19:13:28 +0000

I know virgin media are a good company but their traffic management is horrible. One day I was downloading a 1GB file and when I finished I was wrongfully capped. Yet again I was uploading a film using torrents and again I was capped and I have proof. I started Utorrent at 4:00 sharp to tell if I was wrongfully capped…

By: patrick john

patrick john — Sun, 25 May 2008 19:13:00 +0000

By: andy

andy — Thu, 15 May 2008 19:29:08 +0000

Virgin are absolute crap, everything was fine until they took over im supposed to have unlimited downloads and im getting capped???, f virgin media, go o2 and bethere broadband!!!!!!! hope virgin go bankrupt and richard branson ends up living on the streets!!!

By: andy

andy — Thu, 15 May 2008 19:29:00 +0000

By: Angry

Angry — Sun, 11 May 2008 21:30:56 +0000

ahahahaha
A single HD 30 minute video is 350mb. I can download 1 episode of 1 TV series and be capped to 20kb/s for four hours? Virgin just lost a customer.

By: Angry

Angry — Sun, 11 May 2008 21:30:00 +0000

ahahahaha
A single HD 30 minute video is 350mb. I can download 1 episode of 1 TV series and be capped to 20kb/s for four hours? Virgin just lost a customer.

By: Splats

Splats — Thu, 28 Feb 2008 14:08:12 +0000

Dale (11:49): Hi, Welcome to Virgin Media Chat and Remote Assistance. My name is Dale. How may I help you?
Dale (11:49): Hi
User (11:49): hi dale i was wonderin if u could tell me if i’m on this list
User (11:50): cause my speeds yesterday where real crap
Dale (11:50): Ok i will check now….
User (11:50): thanks
User (11:51): also while your checkin that could u tell me what amount i have downloaded to get on the list ( if i’m on it )
Dale (11:51): Yes you are on the cap list for nearly 19 gig in one week.
User (11:52): ??????
User (11:52): what are the peak times then cause i’ve stopped downloadin in the peak times
Dale (11:53): Doesnt matter as it takes into account the whole days there fore we cap durring peak to stop the network being clogged by high users.
User (11:54): it does’nt matter ??? well i think it does i was told from 4pm till 12 pm is peak times if this is not tru then i have been told a lie
Dale (11:55): That is when you will be capped but it depends on the amount you download 24/7.
User (11:55): the rules virgin are puttin down are as clear as mud i try to stay inside the line but i can’t if i dont know what the rules are
User (11:56): but if its unlimited then surly in the offpeak times u should not me taken that into account surly
User (11:57): so what your sayin tome then is that 24/7 people are being monitered
Dale (12:00): The unlimted download policy is susspended at the moment( which is explain in the terms and condition on the web site) unfortunately yes it is monitored 24/7 and runs sunday to sunday.
User (12:01): so if its susspended then what am i payin 18 pound for??
User (12:01): how do i go about gettin my mac code
Dale (12:01): Youcan get a mac code from 0845 045 0709 option 4
User (12:02): ok thanks i think its best for me to move to another company one that gives clear details of what you get for your money
Dale (12:03): Ok thank you for using online support. Have a good day.
User (12:04): i well thanks bye

pipex buisness line here i come for 19quid u get unlimited and NO FAIR USE POLICY woooohooooooooo about time some company did this u watch everyone else follow

By: Splats

Splats — Thu, 28 Feb 2008 14:08:00 +0000

pipex buisness line here i come for 19quid u get unlimited and NO FAIR USE POLICY woooohooooooooo about time some company did this u watch everyone else follow

By: VIRGIN ARE RUBBISH

VIRGIN ARE RUBBISH — Wed, 27 Feb 2008 16:59:01 +0000

WTF upgraded from 2mb connection to a 20 mb connection now i get less, speed test on 2mb connection showed just under 2mb but speed test on 20 mb connection showing 976kb virgin media takin the piss there aren’t you and salesman said i would get a free upgrade around march 08 to 50mb when they announce 50mb connection available this is a joke i will be lucky if i get 500kb connection at this rate

By: VIRGIN ARE RUBBISH

VIRGIN ARE RUBBISH — Wed, 27 Feb 2008 16:59:00 +0000

By: Tony

Tony — Wed, 23 Jan 2008 21:07:50 +0000

I’v been on th 20meg line for sometime and I’ve never had more than 5mb from it …this is beyond a joke, I was getting faster speeds from my 6meg line with NTL and at half the cost. Virgin are liars and are surely in breach of advertising rules, they are also a ripoff and I am currently looking at other ISP’s – as soon as I find one i’m happy with, virgin can kiss my arse and my money bye bye

By: Tony

Tony — Wed, 23 Jan 2008 21:07:00 +0000

By: disgruntled

disgruntled — Mon, 21 Jan 2008 18:16:54 +0000

20 Duffman
June 6th, 2007 01:40 GMT

there are many ppl from many walks of life. i myself am disabled so my life is the computer, talking to ppl on the internet is my connection to the outside world….also my son has agoraphobia which means he cannot leave the house and he plays games all day and most of the nite its his life his way of connecting to the outside world, we’re being capped and his games wont run, i watch movies over the internet and suddenly wham they freeze up and become unwatchable…..so yes we do have a right to complain…..just because you have a normal life with normal health doesnt mean the rest of the world is the same, wake up and accept thier are more ppl out there than yourself.

By: disgruntled

disgruntled — Mon, 21 Jan 2008 18:16:00 +0000

20 Duffman
June 6th, 2007 01:40 GMT

By: Splats

Splats — Mon, 07 Jan 2008 21:07:09 +0000

Well i was on the phone to them the other day and i got speaking to a semi retired block who told me striaght about these capping laws they got

in his words i could not give to f%*&ks if he gets sacked his totally fed up with all the crap the team leaders are tell them to say to us when we ring to complain about this problem .

Right now i’ve been capped to arround 92kbps = about 11.5k in real money( Speedtest done on the site that they tell you to go onto )

He also said its a way to make us so called heavy users leave without them kicking us off.

He strongly advised me to write a letter to head office tell them about whats goin on and also send the same letter to ofcom also to print off my screen when i go on there speedtest site. So thats what i’m goin to do i’ll kepp you all posted

FIGHT THE POWER

By: Splats

Splats — Mon, 07 Jan 2008 21:07:00 +0000

Well i was on the phone to them the other day and i got speaking to a semi retired block who told me striaght about these capping laws they got

in his words i could not give to f%*&ks if he gets sacked his totally fed up with all the crap the team leaders are tell them to say to us when we ring to complain about this problem .

Right now i’ve been capped to arround 92kbps = about 11.5k in real money( Speedtest done on the site that they tell you to go onto )

He also said its a way to make us so called heavy users leave without them kicking us off.

FIGHT THE POWER

By: Angry Virgin Media Customer

Angry Virgin Media Customer — Mon, 07 Jan 2008 19:33:01 +0000

I have to say these speed caps are stupid. What is the point of having up to 20mb connections which are limited after you download 3gb?.

Let me give you an example now if you start say watching streaming video via the web and you actually do some legitimate downloading and say uploading you can hit that 3gb limit in next to no time typically say 2 to 3 hours. So in theory you are actually paying for a 5mb connection at the price of a 20mb connection for a majority of the time.

If you have a 20mb connection and you never hit this limit I’m afraid to say you don’t need the connection as you simply are not making sufficient use of it to warrent such high connection speeds and should opt for the the lower tier and save some money.

Virgin media should stop advertising their speeds as unlimited and clearly state on their advertising that speeds are capped and state what they are capped to; if they did that their services would no where near look as attractive.

To use the excuse that it is to stop those who abuse the service is laughable because Virgin media has actually lost more customers then it has gained since the merger and therefore cannot use the excuse they have to put these caps in place as the network is under no extra strain then it was before the merger took place. The caps are simply there so they save money while raking your cash in as bandwidth costs them.

Telewest was a better company before the merger and alot better then NTL interms of quality of service and customer service that has seriously gone down the pan.

I’ve been with ntl and telewest for 10 years and believe me there are ADSL providers out there who’s services are alot better.

By: Angry Virgin Media Customer

Angry Virgin Media Customer — Mon, 07 Jan 2008 19:33:00 +0000

I have to say these speed caps are stupid. What is the point of having up to 20mb connections which are limited after you download 3gb?.

Telewest was a better company before the merger and alot better then NTL interms of quality of service and customer service that has seriously gone down the pan.

I’ve been with ntl and telewest for 10 years and believe me there are ADSL providers out there who’s services are alot better.

By: Angry Virgin media customer

Angry Virgin media customer — Wed, 02 Jan 2008 16:34:48 +0000

Really quite angry with Virgin media i figure and i could be wrong here but if your paying for something thats what you should get. Im only on a 2 meg cable line and i consider myself to be a fairly average internet user. With the standards of recent internet surfing you can easily reach your download limit what Virgin media are imposeing. The way i see it thats not really being unfair your just using your connection what you paid for so why the fair usage policy. I recently started checking my speeds and i am hitting 2 meg up untill the point where i hit the download limit. Than the connection is complete ( CRAP )might aswell be unuseable the pings in online games are rubbish and even trying to stream media is frustrating. They push there routers and everything that means you hit ya limit quicker if ya surfing with more than one rig how did they work that one out lol. What makes it worse you try and phone up and complain its like speaking to a robot they dont give a ( CRAP ) they dont seem to know whats goin on either. I dont phone them anymore they seem to think restarting your computer solves everything or they try and sell you more services. VERY VERY VERY poor by Virgin Media. Think its a new isp very soon Blueyonder was miles better than this rubbish. No wonder a certain high ranking individual has so much money ?