When Is A Smartphone A PDA?

I finally got around to picking up my Nokia N95 yesterday from the London Transport Lost & Found office. I’d left my N95 in the back of the cab although luckily the cabbie had handed it in, in order to receive an award that I had to pay.

I didn’t mind paying the £20 reward, as admittedly the alternative would have been to pay £400 for a new Nokia N95. What I did find funny though, was that the award fee was based on the type of device that was handed in, and I had to pay a higher fee because my Nokia N95 was classified as a PDA.

I decided to have a bit of fun with the customer support agent and she played along. I said that my Nokia N95 was definitely a phone and not a PDA. She asked if it could send emails and access the internet, and I said yes, but pointed out that so could many other ‘phones’ and that didn’t make my N95 a PDA.

She then asked if it could sync contacts, which I thought was a very good question to try and trip me up. I said yes, but, pointed out again that so could many other simplier phones. I think she got bored at this point, and admitted that they’d put ‘PDA’ down because they couldn’t find my model number and because my N95 looked ‘flash’. I gave in at this point, and said ‘well, it must be a PDA then!’

Maybe, I should have told her that actually Nokia are trying to market the Nokia N95 as a ‘Multimedia Computer’ :-)

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