How To Get Your Money Back For Nokia N95’s Poor GPS Service

Everton | Sep 18, 2007 | View Comments


I’ve posted a few complaints about the Nokia N95’s terrible GPS service. My main beef was that I paid to upgrade to a service for 3 years, which takes ages to find my location and is so slow at updating that it can’t be used when driving.

I understand that Nokia probably felt under pressure to pack as much functionality into the Nokia N95 as possible, but I think they should have left the GPS service out as it is really poor.

Luckily, ant worked out how to get a refund from Nokia. All you have to do is email support@openbit.com and ask for your money back. They replied within the hour to my email and asked for my IMEI number. Once I’d done this I got the following reply:

Dear customer

I refunded your purchase of the 3 year navigation license. The refund
arrives within 2 weeks, depending on your credit card company.

I do apologize for all inconvenience this has caused.

Best Regards,
Jarmo

Support team
Openbit Ltd.
www.openbit.com/support

No arguments, no quibbling, just a straight refund. I’m really happy that Nokia and their partner openbit are taking such a friendly approach to refunding Nokia N95 GPS licences. I think that ant is right in that they must have had lots of complaints, and have acknowledged that the service is poor.

Now I can go back to using my brilliant TomTom GO 720, without having to worry about wasting my money on the Nokia N95 GPS functionality. I think I’ll put my Nokia refund towards the cost of the TomTom traffic and speedcam updates.


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About the Author: Everton is based in London and has worked in the internet and mobile space for over ten years now, and before that worked in corporate strategy and consulting. He has a degree in Economics from Cambridge University.He also writes for Windows 7 News, Windows 8 News and One Tip A Day.

  • Thanks for this, I was thinking about buying such a phone.

    Can you recommend another model/brand then? I know there are not that many GPS-enabled phones on the market at the moment, so it's difficult to make a right choice.

    Feedback will be greatly appreciated; I am a conservative person and I change my devices rarely, I'd rather not buy a phone at all if I knew it is not working well.
  • Matt
    Hi
    I have used the navigation system of nokia n 95. its really horrible. once i was travelling from coventry to London and in M1 the navogator asked me to turn back to coventry. it was fun becoz there was no gate to turn through M1. also once the navigator asked me to go ahead while no street ahead it was only T junction. I and my friends compared my navigator of nokia n95 with thier external tomtom navigator for nokia 73. my navigator was 100% fals and bad.
    so i am going to refund my money back. i do not like to travel to France while i go to London !
  • vibe666
    the gps itself is fine, the software on the other hand is very basic but it is not meant to be anything else. as someone said, they are offering a phone with many features, it can be hard to get every single one of them spot on.

    BUT if you plan on using the GPS seriously, rather than just every now and again to find out where you are when you are lost then the excellent mobile version of "route 66" works perfectly on the N95 and TomTom are working on getting their mobile version working on it too so if you plan on using the GPS a lot, one of them would be a much better choice than the software built into the n95.

    both of which would be cheaper software options than buying a standalone GPS device. To buy the software (€59.99 for the UK) is actually cheaper than the 3 year plan for the Nokia software too, but I'm not sure how long you can update the maps for before you have to pay more.
  • IMHO recently Nokia only takes money but not replace quality as some years ago. And if we won't see to name that can find better device for smaller money.
  • Loan Express
    Comparing to other set such as sony ericsson, Nokia have a poor quality in image and also have a low sound. To hear the music the sony ericsson set is good rather than nokia. But things can change tommorow may be the best will become nokia tommorow.
  • Google Logos
    So you got your money back. Ya may be they were getting loads of complaints and thought to save their reputation with good refund policy atleast.
  • Geetha K C
    My policy is not to believe in all the claims they put in for their products, blindly. I'll buy a product only after it stands the test of time. But, of course there should be some customers who are to be the testers of a new product. Nokia is a reputed company . It should not have let this happen. But I appreciate the Nokia Company because they are positive in accepting their technological mistake and are promptly giving the refunds, without any evasive replies. This shows the nobleness of the Nokia people.
  • chrisat
    Hey there's nothing so strange about a well reputed company refunding when their customer is not satisfied.To survive in this competitive world they have to very flexible and appealing to the customers.Nokia's service has proved their standards and this will in turn enable them to attain customers.
  • strange that they r giving refunds so easily ..
  • NTG (Natasha Khanna)
    No doubt Nokia N95 is a great phone with mp3 player, camera and mobile browsing, etc. but it still has a long way to go as far as GSP facility goes. By refunding, Nokia with their partner Openbit managed to retain customer faith but to in order to maintain their position over other competitors they will need to rectify their shortcoming in terms of GSP and in the future better test the functionality of their products before launch. Nokia N95 is still a good buy with lots of great features but provided your not banking on its GSP function.
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