How To Get Your Money Back For Nokia N95’s Poor GPS Service
I’ve posted a few complaints about the Nokia N95’s terrible GPS service. My main beef was that I paid to upgrade to a service for 3 years, which takes ages to find my location and is so slow at updating that it can’t be used when driving.
I understand that Nokia probably felt under pressure to pack as much functionality into the Nokia N95 as possible, but I think they should have left the GPS service out as it is really poor.
Luckily, ant worked out how to get a refund from Nokia. All you have to do is email support@openbit.com and ask for your money back. They replied within the hour to my email and asked for my IMEI number. Once I’d done this I got the following reply:
Dear customer
I refunded your purchase of the 3 year navigation license. The refund
arrives within 2 weeks, depending on your credit card company.I do apologize for all inconvenience this has caused.
Best Regards,
JarmoSupport team
Openbit Ltd.
www.openbit.com/support
No arguments, no quibbling, just a straight refund. I’m really happy that Nokia and their partner openbit are taking such a friendly approach to refunding Nokia N95 GPS licences. I think that ant is right in that they must have had lots of complaints, and have acknowledged that the service is poor.
Now I can go back to using my brilliant TomTom GO 720, without having to worry about wasting my money on the Nokia N95 GPS functionality. I think I’ll put my Nokia refund towards the cost of the TomTom traffic and speedcam updates.
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Comment by Alex on 14 April 2008:
Thanks for this, I was thinking about buying such a phone.
Can you recommend another model/brand then? I know there are not that many GPS-enabled phones on the market at the moment, so it’s difficult to make a right choice.
Feedback will be greatly appreciated; I am a conservative person and I change my devices rarely, I’d rather not buy a phone at all if I knew it is not working well.