How To Get In Touch With Google

I’ve had to contact Google twice recently regarding two of my sites.  One of my sites had it’s Page Rank reduced for selling links, so I contacted Google via the Webmaster Tools to ask them to reconsider my site once I’d removed all the paid links.

The second time I contacted Google was far more serious.  Back in August my site got hacked and the hacker was redirecting all traffic to a very dodgy site.  Google noticed this and removed ALL my search engine listings, so all the traffic I’d built up over 3 years disappeared overnight!  Very, very scary as I now rely on the income this site produces, rather than it just being extra spending money.

In both instances Google responded to my requests within 12 hours, and changed my rankings.  I just wanted to share this experience with you as it proves that Google does indeed respond to Webmaster requests, so if your site ever does undergo a major change it’s worth dropping a line to Google to let them know.

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25 Responses to How To Get In Touch With Google

  1. Andy September 23, 2008 at 7:07 am #

    I agree – Google do respond.  Not always quickly though – my site was hacked in the same way, back in March, and despite fixing the problem immediately and notifying Google, it still took three months for my rankings to return. 

    Luckily (in an odd sense!) I’m not making much money on this site, so it was an annoyance more than anything.  But if I’d been relying on it for income, the delay could have left me financially crippled.

    Read Andy’s latest blog post….Russian President caught playing with black market iPhone>>>

  2. Andy September 23, 2008 at 8:07 am #

    I agree – Google do respond.  Not always quickly though – my site was hacked in the same way, back in March, and despite fixing the problem immediately and notifying Google, it still took three months for my rankings to return. 

    Luckily (in an odd sense!) I’m not making much money on this site, so it was an annoyance more than anything.  But if I’d been relying on it for income, the delay could have left me financially crippled.

    Read Andy’s latest blog post….Russian President caught playing with black market iPhone>>>

  3. Zath September 24, 2008 at 7:57 pm #

    The only time I’ve contacted Google through the Webmaster panel, I never got an reply – did you get an actual reply Everton, or was the situation simply resolved with no response?

  4. Zath September 24, 2008 at 8:57 pm #

    The only time I’ve contacted Google through the Webmaster panel, I never got an reply – did you get an actual reply Everton, or was the situation simply resolved with no response?

  5. Everton September 24, 2008 at 9:19 pm #

    @Zath No reply, just the problem automatically fixed

  6. Avatar of Everton
    Everton September 24, 2008 at 10:19 pm #

    @Zath No reply, just the problem automatically fixed

  7. Mark September 26, 2008 at 3:46 pm #

    How did you do it the second time Everton? Curious to know.

  8. Mark September 26, 2008 at 4:46 pm #

    How did you do it the second time Everton? Curious to know.

  9. SoLinkable October 1, 2008 at 10:19 pm #

    Nice, I had no clue that Google would actually respond. I guess I’ve just become so accustomed to big bad corporations that I forgot all about how Google is.. well… Google. One quick question, how exactly did you know that Google lowered your pagerank due to selling links?

  10. SoLinkable October 1, 2008 at 11:19 pm #

    Nice, I had no clue that Google would actually respond. I guess I’ve just become so accustomed to big bad corporations that I forgot all about how Google is.. well… Google. One quick question, how exactly did you know that Google lowered your pagerank due to selling links?

  11. Everton October 2, 2008 at 7:26 am #

    @SoLinkable Because it dropped when everyone else got penalised, and went back up when I told them I’d removed the links

  12. Avatar of Everton
    Everton October 2, 2008 at 8:26 am #

    @SoLinkable Because it dropped when everyone else got penalised, and went back up when I told them I’d removed the links

  13. Laura October 6, 2008 at 2:35 pm #

    Everton, 

    I’m conducting a study of the US search market to understand the monetization gap between Google & Yahoo.
     

     

     

    Hope to hear soon.
    Thanks,
    Laura

  14. Laura October 6, 2008 at 3:35 pm #

    Everton, 

    I’m conducting a study of the US search market to understand the monetization gap between Google & Yahoo.
     

     

     

    Hope to hear soon.
    Thanks,
    Laura

  15. Laura October 6, 2008 at 3:39 pm #

    Half of that message isn’t showing up…

    I have a couple of questions concerning your experience with Google’s online help.  I was hoping we could set up a 25-30 minute conversation.  Let me know what works for you.

    ….

  16. Laura October 6, 2008 at 2:39 pm #

    Half of that message isn’t showing up…

    I have a couple of questions concerning your experience with Google’s online help.  I was hoping we could set up a 25-30 minute conversation.  Let me know what works for you.

    ….

  17. Armen Shirvanian October 18, 2008 at 4:05 am #

    I have had issues to contact Google about in the past, and they respond quicker than most individuals.  They respond with answers that more than answer any question you provide them, and you can learn a bit in the procedure.

  18. Armen Shirvanian October 18, 2008 at 5:05 am #

    I have had issues to contact Google about in the past, and they respond quicker than most individuals.  They respond with answers that more than answer any question you provide them, and you can learn a bit in the procedure.

  19. rubia November 18, 2008 at 10:10 pm #

    please let me know how to take out information from your google web search about me and my family members. thank you

  20. rubia November 18, 2008 at 11:10 pm #

    please let me know how to take out information from your google web search about me and my family members. thank you

  21. david May 5, 2009 at 5:53 pm #

    how can i get somthing taken of the site which can be a danger to my drivers and famlies

  22. david May 5, 2009 at 6:53 pm #

    how can i get somthing taken of the site which can be a danger to my drivers and famlies

  23. Lisa Wesson December 28, 2009 at 9:08 pm #

    Adzoo is trying to recruit me into selling their product, Google front page advertizing, to small companies and I am concerned if this company ,Adzoo, has Google’s permission to do this or would I be selling people illegal advertizing?

  24. michelle copeland May 21, 2010 at 12:03 pm #

    google has not changed or even took morecambe hotel number off there website . for 8 months. and i have the old number which i keep getting calls for this hotel ! im fed up with it as what if i had an important call comming through about my children and my phone is engaged because of these people calling for the morecambe hotel in lancashire! im very annoyed as thay should know !

  25. Mags December 30, 2011 at 7:25 pm #

    I’ve contacted them 3 times regarding a security problem with my husband’s email address and passwords – no response!