How To Get In Touch With Google

Everton | Sep 22, 2008 | Comments


I’ve had to contact Google twice recently regarding two of my sites.  One of my sites had it’s Page Rank reduced for selling links, so I contacted Google via the Webmaster Tools to ask them to reconsider my site once I’d removed all the paid links.

The second time I contacted Google was far more serious.  Back in August my site got hacked and the hacker was redirecting all traffic to a very dodgy site.  Google noticed this and removed ALL my search engine listings, so all the traffic I’d built up over 3 years disappeared overnight!  Very, very scary as I now rely on the income this site produces, rather than it just being extra spending money.

In both instances Google responded to my requests within 12 hours, and changed my rankings.  I just wanted to share this experience with you as it proves that Google does indeed respond to Webmaster requests, so if your site ever does undergo a major change it’s worth dropping a line to Google to let them know.


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About the Author: Everton is based in London and has worked in the internet and mobile space for over ten years now, and before that worked in corporate strategy and consulting. He has a degree in Economics from Cambridge University.He also writes for Windows 7 News, Windows 8 News and One Tip A Day.

  • Lisa Wesson
    Adzoo is trying to recruit me into selling their product, Google front page advertizing, to small companies and I am concerned if this company ,Adzoo, has Google’s permission to do this or would I be selling people illegal advertizing?
  • jessierattray
    How to get in touch with Google re going back to my old fae page as I don't like all the crap on the page and I can't remove it- having trouble with my in e-mail box and I only get half a page of mail listings the rest is blank.

    Enough, I'd appreciate a response to this request as soon as possible. Every time you make "an improvement" it buggers up my home page.
    Please Help Me !!!!!!!!!!
  • david
    how can i get somthing taken of the site which can be a danger to my drivers and famlies
  • rubia
    please let me know how to take out information from your google web search about me and my family members. thank you
  • I have had issues to contact Google about in the past, and they respond quicker than most individuals.  They respond with answers that more than answer any question you provide them, and you can learn a bit in the procedure.
  • Laura
    Half of that message isn't showing up...

    I have a couple of questions concerning your experience with Google's online help.  I was hoping we could set up a 25-30 minute conversation.  Let me know what works for you.

    ....
  • Laura
    Everton, 

    I'm conducting a study of the US search market to understand the monetization gap between Google & Yahoo.
     

     

     

    Hope to hear soon.
    Thanks,
    Laura
  • @SoLinkable Because it dropped when everyone else got penalised, and went back up when I told them I'd removed the links
  • Nice, I had no clue that Google would actually respond. I guess I've just become so accustomed to big bad corporations that I forgot all about how Google is.. well... Google. One quick question, how exactly did you know that Google lowered your pagerank due to selling links?
  • I never thought google would be so responsive to people, especially in such a timely fashion.  It's great to see that they are taking there webmaster stuff seriously.
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