Virgin Media have launched in the UK a new PC support service called Virgin Digital Help. It appears a sensible move as over the years Virgin Media has received hundreds of thousands of calls from broadband users wanting support with their PCs. Now, Virgin Media are offering this expertise to both Virgin Media customers and non Virgin Media Customers via a mixture of free and premium services.
The free Virgin Digital service allows users to access the Desktop Digital helper. This application is similar to the desktop diagnostics tools that many ISPs provide from companies like Motive, and will help diagnosis PC and internet connection issues. In the free version, some features are limited such as the health check and the Speed Up which only diagnose. More features are available in the Premium features, which are available for £2.99 or £4.99:
In addition to the Virgin Media Digital Helper options, there are phone support options available. Starting at £6.99/mth and rising to £24.99/mth these cover your PC (£6.99) and all your digital kit (£9.99 for one person) e.g. your digital cameras, phones, consoles and printers. The cover seems reasonably priced, especially as it should provide support for getting all of your kit working together – most manufacturers draw the line at just getting their device working.
The Virgin Digital service lineup looks quite good. The only feature that the service is a free ‘taster’ phone support service, however users encountering difficulties can also try the free Digital Helper initially.
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