Vonage Customer Service Is Awful
February 3rd, 2006 • Related • Filed Under
I called Vonage to cancel my account last Friday, and was told that someone would get back to me to sort things out. a week later I still haven't had a call, so I called them again today only to be told that there was a note on my records that I wanted leave and that they would call me as soon as they had cleared their backlog. The guy on the phone was actually quite rude and almost had a go at me for chasing them up.
I have a sneaky feeling that they will never call me to close my account, so I've just added a fictional credit card as my payment details so that the payment will fail next month. Lets see if that gets their attention!
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Comment by Jjoan R Moore on 9 October 2006:
How do I reach Vonage customer service? I am disabled, and no one hs contacted me to help me set up this phone. I have paid a month for nothing. I am on Soc. Securiy disability, and cannot afford to have a phone that just sits in a box!
joan Rebecca Moore